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But SkyВ wouldnвЂ™t budge on the price and John wasnвЂ™t interested in having the companyвЂ™s new Sky Q box. If it wanted to keep his business he could try asking for a discounted replacement set-top box. JohnвЂ™s no longer tied into a subscription, so we suggested he talk to Sky. But this protection lasts for up to six years only, so the deadline has passed.

The company still remains responsible for fixing inherent faults, as required by the Consumer Rights Act (introduced in 2015) or in JohnвЂ™s case the Sale of Goods Act. Once a customerвЂ™s initial 12-month Sky subscription ends, the set-top box becomes their property, not SkyвЂ™s. I canвЂ™t access Sky without it, so what are my rights? Sky says it wonвЂ™t repair it and IвЂ™ve got to pay for another. In March 2010,1 took out a Sky TV package, but now the HD box is faulty. Tickbox tv complaints Can Sky refuse to fix my faulty TV box? All we can do is double-check each tickbox, and make damn sure we know exactly what it means. I like to think I know enough to spot whatвЂ™s happened then go and fix it, but how many people end up living with a toolbar or homepage they donвЂ™t want because they are missed that crucial tick? These evil tickboxes prey on our inability to focus on the small print, and while the authorities occasionally make an effort to put a stop to their confusing practices, the bad guys always seem to keep one step ahead.

#Tickbox tv tech support software

Unsubscribing to an email newsletter is a painful process, but uninstalling software can be a darn sight worse.

#Tickbox tv tech support full

A momentвЂ™s inattention can be disastrous, and instead of getting Google, I get some homepage full of dodgy security tools.

#Tickbox tv tech support install

But the tickboxes I hate most are the ones you get when you install some apparently useful bit of software, asking you to opt in or out of some hideous, malware-crammed browser add-on.

#Tickbox tv tech support plus

If youвЂ™re unlucky, youвЂ™ll end up with those things, plus cold callers and unwanted texts. If youвЂ™re lucky, youвЂ™ll end up with weekly or daily emails alerting you to the existence of people you donвЂ™t know, events you donвЂ™t care about and products you donвЂ™t want. the blasted tickboxes seem hellbent on befuddling those with poor vision, poor judgement, poor concentration or вЂ“ in my case вЂ“ all of the above. At other times the text is padded with nonsense and rendered in some ludicrously illegible font: the digital version of the classic small-print trick. Sometimes the tickboxes are lurking at the bottom of the web page, beneath the point where most of us care to scroll. YouвЂ™ll even find sneaky variations on a theme, such as вЂtick here to opt out of our mind-blowing offers, like the miserable git you areвЂ™ beneath вЂtick here to receive more offers, because you like saving money and youвЂ™re surprisingly good looking tooвЂ™.

You may have to tick a box that says вЂI accept the terms and conditionsвЂ™, but not tick the box that says (and IвЂ™m paraphrasing) вЂplease clog my inbox with spamвЂ™. To make it worse, you might get one box saying вЂtick here to opt out of receiving further offers from carefully selected partnersвЂ™, followed by another that says вЂtick here to receive further offers from usвЂ™. At other times, though, it says вЂtick here to opt out ofвЂ™В the same. Sometimes it says something simple: вЂtick here if you want to receive further offers by emailвЂ™. YouвЂ™ll find it lurking somewhere on the checkout page. and it all comes down to the tricky tickbox. But is the same true in the world of digital sales and goods? Sadly not.

In the good, old fashioned world of high street shopping, I can be pretty sure that IвЂ™ve bought a hedge trimmer, a cinema ticket or groceries without having given the retailer permission to hound me on the phone or post a brochure through my door on a daily basis.